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Help and Support

Welcome to the Help Desk! Our team has built a comprehensive help tool to enable customers to use Silmid.com quickly, easily and effectively. Time is valuable and our goal is to make it quick and easy for you to complete your purchasing tasks. The Help Desk is configured based on the experience of our Customer Service Team. We welcome feedback and constantly add to and update the online articles.

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Our customer service team has created a comprehensive online knowledge base of articles and information covering all aspects of using Silmid.com. The information is constantly being updated and refreshed, so please check in when you visit the site.

Help Quick Links

A collection of articles to get you up and running on Silmid.com, how to register, place an order and create a quote.

Articles covering shipping and delivery including export, HazMat, packing and documentation.

Articles and information to get the most out of your Silmid.com account and additional support.

Policies and Regulatory Information

Credit Account Application

Customers in the United Kingdom can request to set up an Instant Credit Account for small value transactions. We also offer a Full Credit Account for customers requiring a higher credit limit. We reserve the right to perform a credit check on the company details as provided. Completing an application does not guarantee that an account will be opened.

Instant Free Credit Account - UK Customers Only

Initially created as a cost-effective and efficient alternative to Pro Forma Invoices, our Instant Credit Account has proved to be incredibly popular with SME customers. Upon completing a simple, one-page application form, we will open an online credit account facility.

The account is limited to a total spend of £500 and must be paid in full within 30 days of the invoice date. We do not require references, but you must be a Limited Company and have been trading for a minimum of one year. Usually these accounts are activated on the same day and allow you to place your order online within a few hours of faxing the application.

Full Credit Account - All Customers

The full Credit Account is intended for use by Business Users with a high monthly spend, who have been trading for a minimum of one year. The full account allows credit limits in excess of £500 following the acceptance of credit references. This may also involve the use of a third party credit checking agency. All new Credit Accounts are based on strict net payment terms.

Export customers can also apply for a full Credit Account, contingent on successful credit checks and the completion of their first order on a Pro Forma basis.

**Credit accounts are not currently available to sole traders or partnerships.

Trade Pricing / Discounts and Agreed Contract Pricing

Silmid offers trade pricing, a specialist service based upon individual business requirements. Get in touch with our team to explore the trade pricing discounts we can provide. Following this meeting, your agreed trade pricing will be accessible when you are logged in on Silmid.com.

Still need support? Please contact us using this form.