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Help and Support

Welcome to the help desk, our team has built a comprehensive help tool to enable customers to effectively use quickly and easily. Time is valuable and our goal is to make it quick and easy for you to complete your purchasing tasks. The Help Desk is configured based on the experience of our Customer Service Team. We welcome feedback and constantly add to and update the online articles.

Open the Help Desk Portal Help Desk

Our Customer Service Team has created a comprehensive online Knowledge Base of articles and information covering all aspects of using The information is constantly being updated and refreshed so please check in when you visit the site.

Visit our online Help Desk Portal website for answers to your most frequently asked questions


A collection of articles to get you up and running on, how to register, place an order and create a quote.

Delivery & Shipping

Articles covering shipping and delivery including export, HazMat, packing and documentation.

My Account & Support

Articles and information to get the most out of your account and additional support. Policies and Regulatory Information

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Terms and Conditions of Sale

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Terms of Website Use

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Returns and Refunds

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Privacy and Cookie Policy

Credit Account Application

Customers in the United Kingdom can request to setup a Instant Credit Account for small value transactions. We also offer a Full Credit Account for customers requiring a higher credit limit. We reserve the right to perform a credit check on the Company details as provided. Completing an application does not guarantee an account will be opened.

Instant Free Credit Account - UK Customers Only

Originally designed to replace the need for Pro Forma Invoices which are costly and time consuming to administer, our Instant Credit Account has proved to be incredibly popular with SME customers. Once a simple one page application form has been completed we will open an online credit account facility.

The account is limited to a total spend of £500 and must be paid in full within 30 days of the invoice date. We do not require references, but you must be a Limited Company* and have been trading for a minimum of one year. Usually these accounts are activated on the same day and allow you to place your order online within a few hours of faxing the application.

Full Credit Account - All Customers

The full Credit Account is intended for use by Business Users with a high monthly spend who have been trading for a minimum of one year. The full account allows credit limits in excess of £500 following the acceptance of credit references. This may also involve the use of a third party credit checking agency. All new Credit Accounts are based on strict Net payment terms.

Export customers can also apply for a full Credit Account subject to satisfactory credit checks and payment for the first order being completed on a Pro Forma basis.

**Currently ALL credit accounts are not available to sole traders or partnerships. 

Trade Pricing / Discounts and Agreed Contract Pricing

Sil-Mid does offer Trade Pricing this is a specialist service based on your individual business requirements. Please contact the team to see what Trade Pricing discount we can offer. Following this meeting your agreed Trade Pricing will be available to you when logged in on

Still need support? Please contact us using this form.