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Quality Policy

Quality is at the heart of our business

Sil-Mid Limited is an international distributor of non-metallic consumables and is considered by its customers as a total service provider. Sil-Mid Limited is committed to providing quality products and associated services to satisfy the needs of our customers. Sil-Mid Ltd is a "customer focused" organisation.

  • Sil-Mid Limited is ISO9001:2015 / AS9120 certified.
  • Sil-Mid Limited is committed to satisfying the requirements of ISO9001:2015 / AS9120 and all relevant legal and third party requirements.

Sil-Mid Limited (through the results of the management review of the QMS, customer satisfaction, results from internal audit and additional periodic analysis of performance) is committed to the continual improvement at all levels and within all functions of the organisation. Procedures and processes are in place for all areas of the organisation. The procedures and processes in place ensure compliance with all of the aims and objectives identified at management and director level.

Sil-Mid Limited is committed to the development and training of our personnel, this is key to the implementation and understanding of the QMS.

Quality Policy

Sil-Mid Limited is committed to the effective implementation and maintenance of a Business Management System (BMS) which satisfies the requirements of BS EN ISO 9001:2015 & AS9120. We are further committed to ensuring that we satisfy all legal/statutory requirements as applicable and to enhancing customer satisfaction.

By adopting a 'process' approach we will promote a greater understanding and a more effective control of inputs and outputs and the effects on stakeholders. 

By process performance evaluation and monitoring we will provide a platform for continual improvement and a framework for setting objectives. 

By engaging in risk-based thinking, we will strive to mitigate business risks and embed this thinking in our quality management system elements and design.

This policy and the Business Management System are fully endorsed and supported by the senior management team.

Click here to view our SilMid ISO9001 Certificate
Click here to view our SilMid AS9120 Certificate

 

Quality Department contact details

All enquiries and correspondence should be directed to the following address:

The Quality Manager
Sil-Mid Limited
Unit 2 Roman Park
Roman Way
Coleshill
West Midlands
B46 1HG
UNITED KINGDOM