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Help and Support

Welcome to the help desk, our team has built a comprehensive help tool to enable customers to effectively use silmid.com quickly and easily. Time is valuable and our goal is to make it quick and easy for you to complete your purchasing tasks. The Help Desk is configured based on the experience of our Customer Service Team. We welcome feedback and constantly add to and update the online articles.

Open the Help Desk Portal

Using Silmid.com

A collection of articles to get you up and running on Silmid.com, how to register, place an order and create a quote.

Delivery & Shipping

Articles covering shipping and delivery including export, HazMat, packing and documentation.

My Account & Support

Articles and information to get the most out of your Silmid.com account and additional support.

Silmid.com/us Policies and Regulatory Information

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Terms and Conditions of Sale

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Terms of Website Use

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Returns and Refunds

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Privacy and Cookie Policy

Trade Pricing / Discounts and Agreed Contract Pricing

Sil-Mid does offer Trade Pricing this is a specialist service based on your individual business requirements. Please contact the team to see what Trade Pricing discount we can offer. Following this meeting your agreed Trade Pricing will be available to you when logged in on silmid.com.

Still need support? Please contact us using this form.