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Frequently Asked Questions

Please review some of the more frequently asked questions below further information is available from the Help menu on the left of the page. If you have further questions or queries please feel free to contact us

How do I register on

Existing Silmid customers who are registering online for the first time simply choose "Register" and enter your CSR Number which can be found on any recent Delivery Note or Invoice. This ensures that you benefit from any special pricing terms that have been agreed for your company. 

If you are new to Silmid and want to register as a Business, select the "Register" and fill in the form. This will create a NEW account on our system.

What are my delivery options?

We offer a range of delivery options for more information click here or email

Do Silmid support international customers?

Yes we do. We ship goods to over 100 countries and can provide a full export document and packing service. To find out more about our International sales click here

What are the benefits of managing my account online?

Online accounts are quick and simple to set up and give you 24/7 access to your invoices, shipping details, OEM certificates, quotes and order history.

How do I create an order? 

Sign in to your account, add the desired items to your basket and checkout, customers with credit accounts will be able to place orders against their accounts with no hassle. Customers without credit accounts can pay by credit/ debit card or PayPal. 

How do I create a quote?

Sign in to your account, add the required items to your basket and checkout here you will see the option to create a quote. Then its just a case of following the on screen prompts.

How do I convert a quote?

From your "My Account" page select "Quotes" find the quote you are looking for either via the search or scrolling through your list of quotes. Once you have found the desired quote click "View" check the details and make sure you are happy then click "Convert quote to order" fill in the details and then click "Place order". 

How do I find OEM Certificates?

Sign in to your account click on "Transactions" and the click "OEM Certificates", To obtain an OEM Certificate you will need the product GRN or SRC Number. This is located on the Product Barcode and on the Shipment certificate sent with your order.

I can't find the product I am looking for?

If you can't find the product you are looking for on that doesn't mean we don't sell it, we have a large number of items that are not listed on the website. We also supply items from over 400 brands so the chances are if we don't have it, we can get it. you can email your request to

For product guides and information view our "knowledge center"