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Using your personal data

We’ll process your personal data to perform our contract with you:

1. To enable us to fulfil requirements of the order or service
2. To contact you relating to any order that has been placed with us
3. To update our records

   We will use the data as necessary for our own legitimate interests:

4. For managing and auditing purposes of our organisation
5. To monitor emails, calls and communications on your account for training purposes
6. For market research
7. To send marketing communications to keep you updated on products and/or services that will be of interest to you and your company. We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us

   As necessary to comply with legal obligation:

8. When you make requests to access information
9. In compliance with legal and regulatory requirements
10. For activities relating to criminal investigations
11. To verify your identity, make credit, anti-money laundering checks and fraud prevention

    Based on your consent:

12. To send marketing communications when we’ve asked for your consent to do so or when we are otherwise legally permitted to do so. You are able to unsubscribe or withdraw your consent at any time

To update you marketing preferences please click here.

Privacy Policy and Data Protection Regulation documents (GDPR)

Sil-Mid Limited ("us", "we", or "our") operates the https://www.silmid.com (the "Service") and is the controller and responsible for your personal data.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http://www.silmid.com

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Full name and personal details including contact information (billing and shipping address, email, work and mobile numbers, business name and industry).
• Payment preference: we use a third party (Secure Trading) to transact card payments; we do not store card details in any way.
• Records of products and services you have had a quote or order for, and buying behaviours whether online or through our customer service team.

We will tell you if providing of some information is optional or mandatory. In other cases, you must provide this information in line with our Terms and Conditions of contract. If you do not supply certain information then we may not be able to process your orders.

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version and the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

The cookie domains currently used on silmid.com are:

Silmid.com

Google

Hubspot

Olark-Live Chat

Cloudflare

HotJar

Service Providers and sharing of personal data

We may employ selected third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties may have access to your Personal Information. However such information shall only be used to perform these tasks on our behalf in accordance with our instructions and they are obligated not to disclose or use it for any other purpose. These third parties include (but are not limited to):

• Companies who help us provide our products and services such as our ERP system and website
• Legal and professional advisers including auditors
• Fraud prevention bodies, credit agencies and other organisations that perform checks
• Payment systems such as Secure Trading
• Regulatory authorities such as LRQ

We may also share your Personal Information with government bodies such as HMRC and Courts in order to comply with legal obligations or for the purposes of our legitimate interests.

Compliance with Laws

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service. 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. 

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: