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Christmas Opening Hours & Delivery Information 2020

Silmid remains open throughout December other than national holidays. Customers can continue to order online 24hrs a day throughout the Christmas period.

Silmid Customer Service opening times:

14 December 2020  Last day for FCA Export Shipments
18 December 2020  Last day for DAP Export Shipments
    
21 December 2020
  Service as normal 08:00 to 17:30
22 December 2020  Service as normal 08:00 to 17:30
23 December 2020  Service as normal 08:00 to 17:30
24 December 2020
  Reduced service 08:00 to 14:00
25 December 2020   Closed 
26 December 2020  Closed 
27 December 2020
  Closed 
28 December 2020
  Closed 
29 December 2020  Service as normal 08:00 to 17:30
30 December 2020  Service as normal 08:00 to 17:30
31 December 2020  Reduced service 08:00 to 14:00
1 January 2021  Closed 
2 January 2021
  Closed 

Customer ordering information regarding delivery dates and deadlines.

AOG 

Our Customer Service team will work with customers to provide support for AOG requirements. Our usual policy and process will apply and a tail number must be provided at point of order. Dependant on the requirements our AOG fee will apply.

Urgent / Last Minute requirements

Our Customer Service team will work with customers to assist and support any urgent or last minute requirements. Please be aware that because of the requirements of Brexit we are anticipating an exceptionally busy period and understand that for many customers everything will be urgent and so we will be managing all such requests on a first come first served basis. If you have any concerns about the impact on supply chain after 1st January 2021 please place your orders as soon as possible. Please review our Brexit FAQ page for more details on the impact of the UK leaving the EU.

FCA Collections

Customers using FCA shipping terms for collection of shipments by your nominated carrier have a processing deadline of the 14th December and MUST be collected on or before the 18th December. Any shipment that has not been collected by the 18th December will be cancelled and products  returned to Silmid stock until a confirmed collection date can be agreed.

Dry Ice Shipments
 
The last day for Dry Ice shipments is the 18th December. PLEASE NOTE: due to the requirements for shipping certain Covid Vaccine Products there is likely to be a shortage or significant cost implication for Dry Ice used in packaging. We strongly recommend careful review of the product technical data sheet to confirm the requirements for Dry Ice and make appropriate arrangements to manage the shipments of goods to ensure they can be used if unfrozen during shipping.

UK Timed Deliveries

Our usual service UK delivery offerings will apply throughout the Christmas period. Goods will be delivered on the next available working day.

Please be aware the Parcel carriers WILL NOT guarantee timed deliveries Pre 10:00am or Pre 9:00am. These services are provided on a best endeavour basis and if you require goods to be in a specific place at a specific time we strongly recommend customers arrange a same day courier or ask us to arrange on your behalf. 

Carrier Partner Schedules

We can confirm the following delivery schedules from our delivery partners:

FEDEX International Air freight and TNT Road Freight (Silmid.com DAP shipments)

21 December 2020
  Shipments as normal
22 December 2020  Shipments as normal
23 December 2020  Shipments as normal
24 December 2020
  Shipments as normal
25 December 2020   Closed 
26 December 2020  Closed 
27 December 2020
  Closed 
28 December 2020
  Closed 
29 December 2020  Shipments as normal
30 December 2020  Shipments as normal
31 December 2020  Shipments as normal
1 January 2021  Closed 
2 January 2021
  Closed 

 

FEDEX UK Parcel Service

21 December 2020
  Shipments as normal
22 December 2020  Shipments as normal
23 December 2020  Shipments as normal
24 December 2020
  Shipments as normal
25 December 2020   Closed 
26 December 2020  Closed 
27 December 2020
  Closed 
28 December 2020
  Closed 
29 December 2020  Shipments as normal
30 December 2020  Shipments as normal
31 December 2020  Shipments as normal
1 January 2021  Closed 
2 January 2021
  Closed