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Returns and Refunds

How do I return items?

Before returning the goods please fill in our online Discrepancy Form. You will also find one on the back of your paperwork that can be completed and faxed back to us on +44 (0)1675 432870. This form requires details such as qty, part code and batch number. On receipt of the completed Discrepancy Form a member of our Customer Services Team will contact you to advise on next course of action. 

If following investigation the error lies with Sil-Mid Limited we will arrange for our carrier to visit your location and collect the goods from you. In some rare cases we will ask that the goods be scrapped by you. Before our carrier can collect, we will issue you with an RMA Number (Return Materials Authorisation). 

This number should be clearly marked on the outer carton the goods will be shipped back to us in. If the RMA is not clearly displayed it can delay the processing of your return. 

Please DO NOT return any items before being issued with an RMA Number. If for any reason the goods need to be returned because of some other issue then we may ask you to return the items at your cost. The goods should be packed so that they arrive back with us in "resellable" condition. 

Please take a moment to review our standard
Terms and Conditions of Sale.

What if my goods are missing or damaged?

On very rare occasions there may be an issue with your order where you do not receive the number of items you expected, or an item in your delivery is damaged in some way. Having carefully checked the contents of the box, please fill in our online Discrepancy Form. 

You will also find one on the back of your paperwork that can be completed and faxed back to us on +44(0)1675 432870.  This form requires details such as qty, part code and batch number. 

On receipt of the completed Discrepancy Form a member of our Customer Services Team will contact you to advise on next course of action. 

Please fill in the form with as much information as possible. Then fax the form to +44 (0)1675 432780 and a member of our team will contact you within 24 hours.

Please feel free to contact our Customer Service Team on +44 (0)1675 432850 if you need any assistance, they may still request that you complete a Discrepancy Form.

Can I get replacement goods?

In circumstances where goods are returned at Sil-Mid Limited's cost we will issue you with replacement goods. We have so few returns that they are usually dealt with on a case by case basis and the solution, as far as is possible, will be an agreement between both parties.

On occasion there can be a lead time to obtain replacement goods. We will always advise you of the anticipated lead time. Our Customer Services Team work hard to resolve all issues in a timely and satisfactory manner so please feel free to discuss options with them.

Please note that our standard Terms and Conditions of Sale apply to all online transactions. Please take a moment to review them before discussing any alternate solutions.