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Careers

Careers at Silmid

Sil-Mid Limited is a specialist distributor of silicones, sealants, adhesives, lubricants, cleaning agents, and surface treatments.

Our core business has traditionally been within the Aerospace industry which now extends to include Automotive, Rail, Marine, Renewable Energy, Engineering, Defence, Electronics, and Oil and Gas exploration.  

Our customers come first, and it is our ambition to create long-standing customer relationships by delivering a professional and high value service. Our focus on customer service, outstanding quality and accuracy has made us the first choice for customers globally.

Customer Service Representative - Graduate

Based in Coleshill, North Warwickshire

Salary circa £19,000 plus Benefits

Do you have a natural flair for rapport building on the phone? Are you results driven, determined and passionate about delivering excellent levels of customer service?

A successful and well-established business, based in Coleshill, is currently looking to fill a customer service role with an ambitious recent Graduate or school / college leaver. Your role would entail providing a high standard of sales support across the office, ensuring all tasks are performed efficiently and in a consistently accurate and timely manner.

The Role

This position is key in ensuring customers’ expectations are routinely met and exceeded. You would act as the key point of contact for both new and existing customers, resolving a wide range of queries and building strong relationships with key accounts. Responsibilities include…

  • Ensuring all customer orders are processed and accurately recorded on the CRM
  • Resolving all queries and issues over the phone and by email
  • Allocate stock and ensure delivery to meet customer requirements

The Candidate

The role will suit an adaptable, reliable and enthusiastic individual, preferably a recent Graduate or school / college leaver (NVQ minimum requirement), and looking for an interesting first opportunity. You will have…

  • Excellent communication skills and ability to work on own initiative 
  • Ability to multi-task and manage your time and workload efficiently, working to deadline under supervision 
  • Confident, builds rapport with peers internally and externally
  • Strong IT skills; Outlook, Word, Excel etc, plus excellent typing skills
  • Language skills (French, German, Spanish) an advantage although not essential

The job may be suitable for candidates who have experience as the following: Customer Service Representative, Trainee Sales Administrator, Business Studies Graduate, Sales Support, Customer Service Agent.


Download the Job Description 

Warehouse Operative/Driver Job Ref: JD011

You will be part of the team responsible for ensuring that customer orders are fulfilled and delivered in accordance with our internal policies and customer specific requirements. As part of this team, you will be responsible for delivering exceptional service to our customers.

You will have a Fork Lift Truck licence and a full driving licence. A Bendi forklift qualification is essential. Experience in Export packing of goods for Air, Road and Sea freight with knowledge of IATA, IMDG and ADR is preferential.

Download the Job Description 

How to Apply

  1. Download the Application Form
  2. Download the Job Description
  3. Fill in the Application Form and send with a covering letter to

Download the Application Form 
 

E-mail to: hr@silmid.com

OR post to:

The HR Manager
Sil-Mid Limited
2 Roman Park
Roman Way
Coleshill
West Midlands
B46 1HG