How do we deliver your order?

Our economy delivery service is provided by our parcel carrier partner FedEx Express. FedEx provides a cost effective and efficient means of supply to our customers, FedEx Express is widely acclaimed as the nation's number one express delivery service for flexibility, reliability and quality of service. These are the standard charges for the majority of parcels shipped from Sil-Mid Ltd.

Please note our carrier delivers on usual working days (Monday to Friday) anytime before 5.30pm. If you have a requirement for a Saturday delivery then please contact us on 01675 432850.
 

Economy Delivery - Parcels 1Kg to 49Kg

Standard Delivery

Allow 72 Hours (3 Working Days)

£8.00

Express Delivery - Parcels 1Kg to 49Kg

Next Working Day Delivery*	Pre 5.00pm	£19.00
Next Working Day AM Delivery*	Pre 10.30am	£32.00

*Orders requiring NEXT DAY delivery must be placed on line before 5.00pm. Orders placed after 5.00pm will be despatched the following day. Next day timed delivery services are not available to offshore Post Codes, Northern Ireland, the Scottish Highlands and Islands. If in doubt please contact us.

Large or heavy volumes may require shipping on a pallet. If this is the case we will contact you to confirm any pallet charges prior to shipping your order. Please note that some of our products are classified as hazardous for road transport in the UK and may require special delivery requirements that we will advise you of before shipment.

Quick questions about delivery

Why can't you send my goods in the post?

As many of the materials we supply are classed as hazardous we are unable to send them in the post.

Can I collect my goods instead of paying delivery?

Collections are by arrangement and any requirement for collection must be stated on your order. Our trade counter is open from 10.00am until 5.00pm weekdays for collections.

What is the cut off time for NEXT DAY delivery?

Our carrier collects at 5.15pm. The deadline for the despatch of orders requiring NEXT DAY delivery is 5.00pm.

If you place an order that requires a NEXT DAY delivery at 4.30pm or later we recomend that you call us on 01675 432850 and confirm with Customer Services that the order will ship.

Please note Next day timed delivery services are not available to offshore post codes, Northern Ireland, the Scottish Highlands and Islands.

What happens if the goods go missing?

It is very rare for goods to go missing. On the odd occasion when this happens we make every effort to have the goods re-delivered. If they get lost we will supply replacement goods.

What if I need to return the goods to you?

On receipt of the goods complete the reverse of the delivery note and fax it back to us. A member of our team will contact you to discuss arrangements for the return of goods. Please read through our section on returns for full details.

How long will it take for my goods to arrive?

Wherever possible we try to ship from stock and orders are processed on the day they are placed on-line. Some products are ordered in to fulfill customer orders. In these instances there will be a lead time from the manufacturer of the product. We normally advise that delivery should be within 28 working days of your order being placed. In some rare instances delivery may take longer especially for special order products manufactured in the USA, delivery can take between 8 to 12 weeks.

If you have any questions or queries about delivery lead times contact Customer Services on 01675 432850 with your order number and they will be able to advise you.

Export Shipping

Many of our customers request that we ship materials to locations outside the UK. For the majority of export deliveries we use our preferred global carrier Federal Express. All export orders require:

• Export Documentation (Chargeable)
• Export Packing (Chargeable)
• Your FedEx Account Number

Please note that FedEx may choose not to ship materials that they deem to be hazardous. It may be required to use a specialist cargo shipper in some instances. A full quotation for all shipping costs can be provided.

Please note that we reserve the right to decline to ship to certain destinations in addition to those countries under delivery restrictions.

Contact our Export Sales Team on +44 1675 432854 for more information.